Customer Feedback                 
  Your Organization Name :
  Your Name :
  E mail :
  Telephone :
  Contact Address :
  City / State :
       
  How would you rate our Product / Service competitiveness with the market products :
       
  How would you rate our product / service : Excellent Good Fairly Good Poor
       
  Was the Product / Service delivered on time : Yes No
       
  Was the service provided by company representative satisfactory : Yes No
       
  Would you recommend us to others : Yes No
  Rating Scale From A to E:
 

A….. Fully meets customer expectations
B….. Generally meets customer expectations
C….. Partly meets customer expectations
D….. Hardly meets customer expectations
E…..  Does not meet customer expectations

       
  Ability of IDSSPL to react to change in the Schedules as per your requirement. : A   B   C   E
       
  Effectiveness of obtaining proper information for your enquires. : A   B   C   E
       
  Are your complaints acknowledged immediately? : A   B   C   E
       
  Are right people available at right time to interact with you (personal visits / telephonic conversation etc.) to resolve the complaints? : A   B   C   E
       
  Are the complaints resolved and closed to your satisfaction?   A   B   C   E
       
  Do you experience "a sense of involvement" from IDSSPL side in attending to your complaints?   A   B   C   E