| |
Pratique controls flow management by reducing customer waiting time whilst
providing customers entertainment, information and marketing promotions through
the multimedia display whilst waiting to be called. By pre-determining customer needs
and selected services, customer service officers can reduce their serving time.
And with a wide range of reports including Key Performance Indicators (KPI), branch
management can monitor and improve their staff performance for a better customer
satisfaction |
| Pratique Modules |
- Terminal/Ticketing Counter for Customer i.e. POS terminal
- Calling Display for Advertisement and Displaying ticket/token
number and counter number for calling out next customer.
- Calling Module
- Real-Time Dashboard Monitor (for each teller or staff member
serving the customer)
- Key-Performance-Indicator (KPI) Reporting
|
| 1. Terminal/Ticketing Counter
for Customer i.e. POS terminal |
 |
- GREET
- INFORM
- MANAGE
- RECORD
- Touch screen keyboar
|
| 2. Calling Display |
- INFORMED
- ENTERTAINED
- ALERTED
- This Calling Display consist of
CMS (Content Management Module)
|
| 3. Calling Module |
- Call the next customer
- Transfer a customer to another service
- Put a customer on hold
|
| 4. Real-Time Dashboard Monitor |
- Dashboard Monitoring for analyse
- Through Dashboard Monitor to recognise
- Rule Engine to formulate rule for queuing
system
|
| 5. Key-Performance-Indicator (KPI) Reporting |
• KPI Branch Reports (Branch Management Reports) |
- Daily Progress
- Detail per Service
- Detail per Terminal
- Reports are available in periodic options
(daily, weekly, fortnightly, monthly, and yearly).
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