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IDSSPL Products PRATIQUE
 
 
Pratique controls flow management by reducing customer waiting time whilst providing customers entertainment, information and marketing promotions through the multimedia display whilst waiting to be called. By pre-determining customer needs
and selected services, customer service officers can reduce their serving time. And with a wide range of reports including Key Performance Indicators (KPI), branch management can monitor and improve their staff performance for a better customer
satisfaction
Pratique Modules
  • Terminal/Ticketing Counter for Customer i.e. POS terminal
  • Calling Display for Advertisement and Displaying ticket/token
    number and counter number for calling out next customer.
  • Calling Module
  • Real-Time Dashboard Monitor (for each teller or staff member
    serving the customer)
  • Key-Performance-Indicator (KPI) Reporting
1. Terminal/Ticketing Counter for Customer i.e. POS terminal
  • GREET
  • INFORM
  • MANAGE
  • RECORD
  • Touch screen keyboar
2. Calling Display
  • INFORMED
  • ENTERTAINED
  • ALERTED
  • This Calling Display consist of CMS (Content Management Module)
3. Calling Module
  • Call the next customer
  • Transfer a customer to another service
  • Put a customer on hold
4. Real-Time Dashboard Monitor
  • Dashboard Monitoring for analyse
  • Through Dashboard Monitor to recognise
  • Rule Engine to formulate rule for queuing system
5. Key-Performance-Indicator (KPI) Reporting

• KPI Branch Reports (Branch Management Reports)

  • Daily Progress
  • Detail per Service
  • Detail per Terminal
  • Reports are available in periodic options (daily, weekly, fortnightly, monthly, and yearly).
 
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